> Terms and Conditions for using the docxpert.io QMS platform. Information about services, usage rights, pricing, and contract terms. Source: [https://docxpert.io/en/terms](https://docxpert.io/en/terms) # Terms and Conditions For current provider terms, locations and retention schedules, request the applicable contractual documentation. 19 October 2026 ## 1\. Scope of Application These General Terms and Conditions (hereinafter "Terms") apply to all services provided by docxpert.io (hereinafter "Provider") through the docxpert.io platform (hereinafter "Platform"). The contractual partner is the using company or individual (hereinafter "Customer" or "User"). By registering and using the Platform, the Customer agrees to these Terms. Deviating, conflicting, or supplementary General Terms and Conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing. ## 2\. Description of Services docxpert.io is a cloud-based SaaS platform for Quality and Compliance Document Management. The platform offers the following core functions: - Document management with versioning and audit trail - Approval workflows and approval processes - AI-powered document classification and semantic search - ISO compliance verification and gap analyses - Process management and requirements management - Optional: Blockchain-based audit trails The specific scope of services depends on the pricing plan chosen by the Customer. The Provider reserves the right to continuously develop and improve the platform's features. ## 3\. Registration and User Account Use of the Platform requires registration. The Customer undertakes to provide truthful and complete information during registration and to keep this information up to date. The Customer is responsible for keeping their access credentials confidential and undertakes not to share them with third parties. The Customer is liable for all activities that occur under their user account. If unauthorized use of the account is suspected, the Customer is obligated to inform the Provider immediately. ## 4\. Usage Rights and Obligations The Provider grants the Customer a non-exclusive, non-transferable right to use the Platform for the duration of the contract. The Customer undertakes to: - Use the Platform only for lawful purposes - Not upload harmful content (viruses, malware, etc.) - Respect the rights of third parties (copyrights, data protection, etc.) - Not attempt reverse engineering, decompilation, or disassembly - Not compromise system integrity and security In case of violations of these obligations, the Provider reserves the right to temporarily or permanently block the Customer's access to the Platform. ## 5\. Prices and Payment Terms The prices for using the Platform are based on the current price list on the website. All prices are exclusive of statutory VAT. Billing is done monthly or annually in advance, depending on the chosen pricing plan. Payment is made by credit card, direct debit, or invoice. The Provider reserves the right to adjust prices with a notice period of 30 days. In this case, the Customer has a special right of termination. ## 6\. Availability and Maintenance The Provider aims for platform availability of 99.5% on an annual average. This excludes scheduled maintenance work, which will be carried out outside regular business hours whenever possible. The Provider reserves the right to temporarily take the Platform offline for maintenance, security, or capacity purposes. The Customer will be informed in advance whenever possible. ## 7\. Data Backup The Provider performs regular backups of customer data. However, the Customer remains responsible for backing up their important data and should perform regular exports. Upon contract termination, the Customer will receive their data in a common format upon request. Customer data will be irrevocably deleted 30 days after contract termination. ## 8\. Liability and Warranty The Provider is unlimitedly liable for damages resulting from injury to life, body, or health, as well as for damages caused intentionally or through gross negligence. For damages caused by slight negligence, the Provider is only liable in case of violation of essential contractual obligations (cardinal obligations). In this case, liability is limited to the typical, foreseeable damage. The Customer is responsible for the legality of the content they upload. The Provider assumes no liability for content uploaded by the Customer. The AI-powered features of the Platform serve as tools. The Customer is responsible for the accuracy and completeness of documents and compliance checks. ## 9\. Term and Termination The contract is concluded for an indefinite period. The notice period is one month to the end of the month for monthly billing, or three months to the end of the contract for annual billing. The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in case of: - Payment default exceeding 30 days - Serious violations of these Terms - Endangerment of system security by the Customer Terminations must be in text form (email is sufficient). ## 10\. Changes to the Terms The Provider reserves the right to change these Terms with a notice period of 30 days. The Customer will be informed of changes by email. If the Customer does not object to the changed Terms within 30 days of receipt of the change notification, the changed Terms are considered approved. The Provider will inform the Customer of the objection possibility and the significance of the deadline in the change notification. ## 11\. Final Provisions Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes is Bözberg, Switzerland, if legally permissible. Should individual provisions of these Terms be or become invalid, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid provision. Changes and additions to this contract must be in text form. ## Contact If you have questions about these Terms, please contact us at: docxpert.io Linn 15 5225 Bözberg Schweiz Email: contact \[@\] docxpert.io